Rosedale Bible College : Dean of Students : Resident Policies A

Appendix A: Student Life Grievance Policy

Matthew 18 provides Christians with instruction on how to settle grievances among themselves. Primarily, a direct approach between the offended person and the offender “speaking the truth in love” is in order and will resolve most issues. Whenever anyone involved in the RBC program believes that he or she has been wronged by another person or persons and cannot correct the situation directly, the following course of action provides steps to address the matter. A formally registered complaint is hereafter referred to as a grievance, and the person registering the complaint is the grievant.

A. Recording the grievance

All grievances must be submitted in writing with the following information:

the date and place of the incident;
a description of what took place;
why it is considered a grievance;
the date on which the grievance was recorded;
the signature of the grievant.

B. Registering the grievance

Level 1

The grievance must be submitted by the grievant to the appropriate person as follows:

grievances concerning a student shall be submitted to the dean of students;
grievances concerning a staff member shall be submitted to the staff members’ administrative supervisor;
grievances concerning a faculty member shall be submitted to the academic dean;
grievances concerning an administrator other than the president shall be submitted to the president;
grievances concerning the president shall be submitted to the board chairman.

Level 2

If the grievance is not addressed to the satisfaction of the grievant, the written grievance must be submitted by the grievant to the president, along with a description of what was done at level one and why the grievant finds it unsatisfactory.

Level 3

If the grievance is still not resolved to the satisfaction of the grievant (or if the grievance directly involves the president) the written grievance must be submitted to the board chairman (address and phone number below), along with a description of steps taken at levels one and two, and why the grievant finds them unsatisfactory.

Level 4

If the grievance is still not resolved to the satisfaction of the grievant, the written grievance must be submitted to the Association for Biblical Higher Education (address and phone number below), along with a description of steps taken at levels one, two and three, and why the grievant finds them unsatisfactory.

The person or persons with whom the grievance is filed shall process it in a serious and appropriate manner and shall be responsible to file in his or her office both the grievance and a report of steps taken to address it. Copies shall be given to the person or persons against whom the grievance is registered and shall also be placed in their file.

Board Chairman:
Levi Sommers
P.O. Box 1187
Westcliffe, CO 81252
Phone: 719-783-0343

Accrediting Association:
Association for Biblical Higher Education
5575 S. Semoran Blvd, Suite 26
Orlando, FL 32822-1781
Phone: 407-207-0808





	S T U D E N T H A N D B O O K Appendix A: Student Life Grievance Policy Matthew 18 provides Christians with instruction on how to settle grievances among themselves. Primarily, a direct approach between the offended person and the offender “speaking the truth in love” is in order and will resolve most issues. Whenever anyone involved in the RBC program believes that he or she has been wronged by another person or persons and cannot correct the situation directly, the following course of action provides steps to address the matter. A formally registered complaint is hereafter referred to as a grievance, and the person registering the complaint is the grievant. A. Recording the grievance All grievances must be submitted in writing with the following information: the date and place of the incident; a description of what took place; why it is considered a grievance; the date on which the grievance was recorded; the signature of the grievant. B. Registering the grievance Level 1 The grievance must be submitted by the grievant to the appropriate person as follows: grievances concerning a student shall be submitted to the dean of students; grievances concerning a staff member shall be submitted to the staff members’ administrative supervisor; grievances concerning a faculty member shall be submitted to the academic dean; grievances concerning an administrator other than the president shall be submitted to the president; grievances concerning the president shall be submitted to the board chairman. Level 2 If the grievance is not addressed to the satisfaction of the grievant, the written grievance must be submitted by the grievant to the president, along with a description of what was done at level one and why the grievant finds it unsatisfactory. Level 3 If the grievance is still not resolved to the satisfaction of the grievant (or if the grievance directly involves the president) the written grievance must be submitted to the board chairman (address and phone number below), along with a description of steps taken at levels one and two, and why the grievant finds them unsatisfactory. Level 4 If the grievance is still not resolved to the satisfaction of the grievant, the written grievance must be submitted to the Association for Biblical Higher Education (address and phone number below), along with a description of steps taken at levels one, two and three, and why the grievant finds them unsatisfactory. The person or persons with whom the grievance is filed shall process it in a serious and appropriate manner and shall be responsible to file in his or her office both the grievance and a report of steps taken to address it. Copies shall be given to the person or persons against whom the grievance is registered and shall also be placed in their file. Board Chairman: Levi Sommers P.O. Box 1187 Westcliffe, CO 81252 Phone: 719-783-0343 Accrediting Association: Association for Biblical Higher Education 5575 S. Semoran Blvd, Suite 26 Orlando, FL 32822-1781 Phone: 407-207-0808